It seems your Sensor is not connected to the internet
This can have multiple reasons:
- Your More-than-Smart Box is not connected to the internet or
- Your Temperature and Humidity Sensor is not connected to the More-than-Smart box
More-than-Smart Box not connected to the internet
Follow the instructions to connect your More-than-Smart Box to the internet

Your Temperature and Humidity Sensor is not connected to the More-than-Smart box
Call Customer Support to trouble shoot and reset connection: +1.484.753.1680
