It seems your Sensor is not connected to the internet

This can have multiple reasons:

  1. Your More-than-Smart Box is not connected to the internet or
  2. Your Temperature and Humidity Sensor is not connected to the More-than-Smart box

 

More-than-Smart Box not connected to the internet

Follow the instructions to connect your More-than-Smart Box to the internet

Your Temperature and Humidity Sensor is not connected to the More-than-Smart box

Call Customer Support to trouble shoot and reset connection: +1.484.753.1680